Privacy Policy

Privacy Policy

The CreativeHutch Ltd
Last updated: 09/02/2026

We’re CreativeHutch, a brand, marketing, and design agency based in Carlisle. We care about your privacy and want to be transparent about how we collect, use, and store your personal information.

Who we are

The CreativeHutch Ltd
Unit 1, Old Wheelhouse
West Walls
Carlisle
CA3 8UB

Email: hello@creativehutch.com
Phone: 07368 323 484

Data Protection Contact: Carol Wallace
Email: carol@creativehutch.com

What information we collect

When you interact with us, we may collect:

• Personal info: Name, email, phone number, company, billing info (if relevant)
• Technical info: IP address, browser type, device, pages you visit
• Marketing info: Newsletter sign-ups, email clicks and opens via Flodesk

We only collect personal info when you provide it, like submitting a contact form, signing up for our newsletter, or engaging our services.

How we use your information

We use your information to:

• Respond to your enquiries and requests
• Deliver services and projects you’ve engaged us for
• Process payments and invoices
• Send newsletters and marketing (only if you’ve opted in)
• Improve our website and user experience
• Comply with legal obligations

Cookies and Analytics

We use cookies and similar technologies to make our website work properly, understand how it’s used, and support our marketing activity.

• Functional cookies
  These are essential for the website to operate and cannot be switched off. They remember your preferences and ensure core features work correctly.
• Analytics cookies
  We use services such as Google Analytics to track site visits and usage so we can improve performance and user experience.
• Marketing cookies
  We may use tracking technologies from platforms such as Meta and LinkedIn to measure advertising performance and build relevant audiences for our paid campaigns.

Non-essential cookies (analytics and marketing) are only set once you have given consent via our cookie banner. You can accept or reject these cookies and can withdraw your consent at any time by updating your cookie preferences.

Some third-party providers we use may process data outside the United Kingdom. Where this happens, appropriate safeguards are in place in accordance with UK data protection law.

Requests are free and we’ll respond within one month.

Contact Carol Wallace: hello@creativehutch.com | 07368 323 484

You can also contact the ICO if you’re unhappy with how your data is handled: www.ico.org.uk

Third-party services

We use:

• Flodesk for email newsletters
• Google Analytics for site performance
• UKDedicated for hosting

These providers are GDPR-compliant and only process your data to help us run our website and services.

Contact us

If you have any questions about our Privacy Policy, please contact us.